@SowreLab: The Future of Retail

World Retail Congress: The first wave of the Internet is coming to an end

World Retail Congress: The first wave of the Internet is coming to an end

Oct 18, 2013

“The first wave of the Internet is coming to an end” Jacques-Antoine Granjon is a man of vision. Here, at the World Retail Congress, in the Retail Sales Exhibition, which is taking place in Paris this year, everyone is taking his predictions seriously. The man is not just anyone. Born in 1962, Jacques-Antoine Granjon’s credo is integration....

How can big data improve customer service in e-commerce?

How can big data improve customer service in e-commerce?

Sep 7, 2013

via qas.com, By Paul Newman  How can big data improve customer service in e-commerce? A successful e-commerce venture does much more than simply market and sell products to consumers. Ideally, retailers in the online realm would look not just to make sales, but to provide a complete customer experience. That means satisfying people every step of the way,...

Big Data: Is the Hype Over Yet?

Big Data: Is the Hype Over Yet?

Aug 19, 2013

Big Data: Is the Hype Over Yet? by David Torres I’ve been in IT for more than 30 years – I wrote my first application on a Radio Shack TRS-80 and stored the application and data on a cassette tape. I had a “big data” problem when I ran out of room on the cassette tape to store the test scores for the Math Department of my high school in 1980. I know...

How Big Data Can Improve Marketing and Customer Service

How Big Data Can Improve Marketing and Customer Service

Aug 1, 2013

Big data is poised to help marketers reach and engage customers and prospects in ways that businesses are only now starting to understand. Enterprises that don’t embrace analytics may soon see embattled customers voting with their wallets.

Ecommerce and Store: a Natural Retail Converge

Ecommerce and Store: a Natural Retail Converge

Jul 25, 2013

Ecommerce and Brick-and-mortar Retail Converge While there may still be plenty of room for pure-play ecommerce businesses, retailers with physical stores should look to expand online as consumers stop seeing a distinction between shopping online and in a store. Increasingly, physical retail outlets are being transformed into a sort of brand-building media. The...